Tracking order

Order Tracking Process

At SeleneGleam, we make it easy for you to track your jewelry order every step of the way. Here's how our order tracking works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
  3. Shipping Notification: Once shipped, you'll receive another email with your tracking number and carrier information.
  4. Tracking Updates: Use the tracking number to monitor your package's journey until delivery.

How to Track Your Package

To track your SeleneGleam jewelry order:

  1. Locate the tracking number in your shipping confirmation email
  2. Visit the carrier's website or use a universal tracking service
  3. Enter your tracking number to view real-time updates

Recommended Tracking Service

For comprehensive tracking across multiple carriers, we recommend using:

17Track

17Track is a reliable global package tracking platform that supports over 1,000 carriers worldwide. To use:

  1. Go to 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view detailed shipping information

17Track provides real-time updates, delivery estimates, and multi-language support.

Tracking FAQ

When will I receive my tracking number?

Tracking numbers are typically provided within 1-3 business days after your order is processed and shipped.

Why isn't my tracking information updating?

Carrier systems may take 24-48 hours to display updates. If no information appears after 72 hours, please contact our customer support.

Can I track international orders?

Yes, all international orders include tracking. Note that some carriers may require you to use their local website for the most accurate updates.

Note: Delivery times may vary depending on your location and customs processing. For any urgent inquiries about your order status, please use our contact form.