Privacy policy

Information We Collect

At SeleneGleam, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing address when you create an account or place an order
  • Payment Details: Processed securely through our payment partners (we do not store full credit card numbers)
  • Browsing Data: IP address, device information, and cookies for website functionality and analytics
  • Communication Records: Emails, chat logs, and customer service interactions

How We Use Your Information

Your data helps us:

  • Process and fulfill your jewelry orders
  • Provide customer support and respond to inquiries
  • Improve our product offerings and website experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations

Data Sharing & Third Parties

We may share information with:

  • Payment processors to complete transactions
  • Shipping carriers for order delivery
  • Service providers assisting with website operations (under strict confidentiality agreements)
  • Legal authorities when required by law

We never sell your personal information to third parties.

Data Protection Measures

We implement robust security including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited employee access to personal data
  • Secure storage systems with access controls

Your Rights

Under GDPR, CCPA, and other privacy laws, you may:

  • Access, correct, or delete your personal data
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent (where applicable)
  • Lodge complaints with data protection authorities

To exercise these rights, please contact us through our website.

Cookies & Tracking Technologies

We use cookies for:

  • Essential website functionality
  • Performance monitoring
  • Personalized shopping experiences

You can manage cookie preferences through your browser settings.

International Data Transfers

As an international retailer, we may transfer data across borders using approved mechanisms like Standard Contractual Clauses to ensure adequate protection.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email.

Last Updated: [Insert Date]