Shipping policy
Shipping Methods
SeleneGleam currently offers Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, processing may take slightly longer.
Shipping Time
Standard Shipping typically takes:
- Domestic: 3-7 business days
- International: 10-20 business days (varies by destination)
These are estimates only and do not include processing time.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed at checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Shipping Restrictions
We currently ship to most countries worldwide. Some restrictions may apply to certain destinations due to customs regulations.
Customs & Duties
International customers may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date for lost packages) with your order number and details.