Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons, processing may take up to 5 business days.
What shipping methods do you offer?
We provide standard and express shipping options worldwide. Delivery times vary by destination and shipping method selected.
Do you offer international shipping?
Yes, we ship to most countries. Customs duties and taxes may apply depending on your location.
Product Information
What materials are used in your jewelry?
We use high-quality materials including sterling silver, gold plating, genuine crystals, freshwater pearls, and premium alloys. Each product listing specifies the exact materials used.
Are your products nickel-free?
All our metal jewelry is nickel-free and hypoallergenic, suitable for sensitive skin.
How should I care for my jewelry?
Store jewelry in a dry place, avoid contact with water, chemicals, and perfumes. Clean with a soft cloth. Specific care instructions are included with each order.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn items in original condition. Custom or personalized items cannot be returned.
How do I initiate a return?
Please contact our customer service through the contact form to receive return instructions. Include your order number and reason for return.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital payment methods. All transactions are securely processed.
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details on our servers.
Customer Service
How can I contact customer service?
Please use our contact form for any inquiries. Our team responds within 24-48 hours during business days.
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping and personalized notes upon request during checkout.